At Kundli.pro, all products and services are delivered digitally. There is no physical shipping involved.
1. Nature of Delivery
All offerings on Kundli.pro, including astrology reports and consultation services, are delivered in digital format.
- Reports are delivered via email
- Services such as “Ask Astrologer”, written analysis, and consultation details are communicated digitally
No physical copies or shipments are provided.
2. Delivery Timelines
Estimated delivery timelines are as follows:
- Astrology Reports: 6 to 24 hours
- Ask Astrologer: 6 to 24 hours
- Written Analysis: up to 48 hours
- Call Consultation: scheduled within 3 to 5 days based on availability
These timelines are indicative and may vary due to operational, technical, or workload-related factors.
3. Delivery Method
- Reports will be sent to the registered email address provided at the time of purchase
- Users are responsible for ensuring that their email address is correct and accessible
In case you do not receive your report within the expected timeframe, please check your spam/junk folder before contacting support.
4. Delays
While we strive to deliver all services within the stated timelines, delays may occasionally occur due to:
- High demand
- Technical issues
- Incomplete or incorrect information provided by the user
Kundli.pro shall not be held liable for delays arising from such circumstances.
5. Incorrect Information
If a user provides incorrect birth details:
- Corrections can be requested within 6 hours of placing the order
- After this window, additional charges may apply for generating a revised report
Kundli.pro is not responsible for inaccuracies caused by incorrect information submitted by the user.
6. Failed Delivery
If a report or service is not delivered due to an error from our end, we will ensure that the service is completed or re-delivered at no additional cost.
7. Contact
For any delivery-related concerns, you may reach out to:
Email: hello@kundli.pro
Help Center: https://kundli.pro/help
