At Kundli.pro, all products and services are digital in nature. By placing an order, you acknowledge and agree to the terms outlined in this policy.
1. No Returns
All purchases made on Kundli.pro are final.
Since our offerings are digital products and personalized services, they cannot be returned once delivered or accessed.
2. No Refunds
Kundli.pro follows a strict no-refund policy.
Refunds will not be issued under any circumstances, including but not limited to:
- Change of mind after purchase
- Dissatisfaction with the content or outcome
- Misinterpretation of astrology insights
- Delay within reasonable delivery timelines
3. Exceptions: Error from Our End
If there is a verifiable error in the report or service caused by Kundli.pro (such as incorrect birth details used despite correct user input), we will:
- Provide a corrected report or service
- At no additional cost
This does not qualify for a monetary refund.
4. Incorrect Information Provided by User
Users are responsible for entering accurate details at the time of purchase.
- Corrections can be requested within 6 hours of placing the order
- After this period, additional charges may apply for generating a revised report
No refunds will be issued for errors resulting from incorrect information submitted by the user.
5. Service-Based Policies
Ask Astrologer
- Once a question is submitted, it cannot be cancelled or refunded
Call Consultation
- Bookings cannot be cancelled
- Rescheduling is allowed via WhatsApp, subject to availability
Written Analysis
- Once the order is placed, it cannot be cancelled or refunded
6. Duplicate Payments
In case of duplicate or failed transactions where payment is deducted more than once:
- The excess amount will be reviewed and refunded after verification
7. Processing Errors
If a service is not delivered due to a technical or operational issue from our end, we will ensure completion of the service without additional charges.
8. Contact
For any concerns related to payments or services, you may contact:
Email: hello@kundli.pro
Help Center: https://kundli.pro/help
